Consumer Support Representative- Hybrid
Lake Geneva, WI Lake Geneva, WI Full-time Full-time $15 - $18 an hour $15 - $18 an hour 1 day ago 1 day ago 1 day ago Consumer Support The first line of defense for product knowledge What makes you a good fit Are you a successful customer service representative looking for your next career opportunity? Well, look no further! Primex Family of Companies, located in beautiful Lake Geneva, Wisconsin is seeking a Consumer Support Representative to support our Chaney Instrument division.
This is a great opportunity for customer service oriented and tech savvy candidates who are interested in getting their foot in the door of a growing, progressive company.
We have a close knit, family environment and our culture is very employee focused.
How you will become successful in this role In this role, you will be part of AcuRite and you will be involved in a variety of customer support functions including Live Chat support, Email support, handling customer questions of a technical nature and explaining set-up instructions.
If you have strong written communication skills, enjoy working with technology, and want to help people, this position may be for you.
In this role you will maintain solid customer relationships by handling questions and concerns with speed and professionalism.
The position is based in our consumer contact center that operates 7am-5pm Monday through Friday, and weekends during peak season (Nov - Feb).
If you have the following traits, apply today! Providing personalized customer support is your passion.
You have experience with and are comfortable with smart home and connected devices.
You are able to provide post-purchase troubleshooting and sales support for our ecommerce website and mass retailer consumers via Live Chat, Email, Facebook, and Twitter.
You are a creative problem solver who can find swift and effective solutions.
You wish to be on the front lines and serve a very important purpose in maintaining a positive brand image.
Our offices are located near Milwaukee, Kenosha, the northern suburbs of Illinois, Rockford and Whitewater.
It is an easy commute from any of those locations.
Benefits include:
A rich benefits package On-site wellness programs Career advancement opportunities Discounts on products Casual attire Progressive leadership with team building activities Key Competencies Written Communications:
Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect Dealing With Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty Composure:
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Interpersonal Savvy:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact; can diffuse even high-tension situations comfortably Listening:
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Patience:
Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process Problem Solving:
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Technical Learning:
Has experience with and are comfortable with smart home and connected devices.
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Lake Geneva, WI 53147.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a great opportunity for customer service oriented and tech savvy candidates who are interested in getting their foot in the door of a growing, progressive company.
We have a close knit, family environment and our culture is very employee focused.
How you will become successful in this role In this role, you will be part of AcuRite and you will be involved in a variety of customer support functions including Live Chat support, Email support, handling customer questions of a technical nature and explaining set-up instructions.
If you have strong written communication skills, enjoy working with technology, and want to help people, this position may be for you.
In this role you will maintain solid customer relationships by handling questions and concerns with speed and professionalism.
The position is based in our consumer contact center that operates 7am-5pm Monday through Friday, and weekends during peak season (Nov - Feb).
If you have the following traits, apply today! Providing personalized customer support is your passion.
You have experience with and are comfortable with smart home and connected devices.
You are able to provide post-purchase troubleshooting and sales support for our ecommerce website and mass retailer consumers via Live Chat, Email, Facebook, and Twitter.
You are a creative problem solver who can find swift and effective solutions.
You wish to be on the front lines and serve a very important purpose in maintaining a positive brand image.
Our offices are located near Milwaukee, Kenosha, the northern suburbs of Illinois, Rockford and Whitewater.
It is an easy commute from any of those locations.
Benefits include:
A rich benefits package On-site wellness programs Career advancement opportunities Discounts on products Casual attire Progressive leadership with team building activities Key Competencies Written Communications:
Is able to write clearly and succinctly in a variety of communication settings and styles, can get messages across that have the desired effect Dealing With Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty Composure:
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis Customer Focus:
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect Interpersonal Savvy:
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact; can diffuse even high-tension situations comfortably Listening:
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees Patience:
Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process Problem Solving:
Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers Technical Learning:
Has experience with and are comfortable with smart home and connected devices.
Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Work Location:
Hybrid remote in Lake Geneva, WI 53147.
Estimated Salary: $20 to $28 per hour based on qualifications.
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