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Receptionist (258)

Company Name:
Mercy Health System
Receptionist (258)
Department: WALWORTH HOSP BUSINESS SERVICES (11118310)
Schedule: Part-time
Shift: Day Shift
About Facility:
Hours: 32 per week / variable / requires travel to WalCty Clinics
Job Details:
JOB SUMMARY
Operates multiline telephone system to answer incoming calls and directs callers to appropriate personnel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Retrieves messages from voice mail and forwards to appropriate personnel.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
Reviews all "Alerts" in PHS and refers patient to a PFC when necessary.
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
Answers questions about organization and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Monitors visitor access and issues passes when required.
Updates appointment calendars.
Receives, sorts, and routes mail, and maintains and routes publications.
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
Takes copayments and other self-pay obligations when required.
Maintains a 97 % accuracy rating on patient demographics and insurance updates.
Orders, receives, and maintains office supplies.
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Performs other clerical duties as needed, such as faxing office notes, photocopying, and routine chart maintenance.
AGE OF PATIENT POPULATION
All ages, including other physician offices, and other hospital/clinical personnel.
OCCUPATIONAL EXPOSURE
Occupational exposure is a Category C, which means no employees in the specified job classification have occupational exposures.
COMPETENCIES
Quality- Follows policies and procedures; Adapts to changes in the environment; Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance.
Service -Responds promptly to requests for service and assistance; Meets commitments; Abides by MHS confidentiality and security agreement; Shows respect and sensitivity for cultural differences.
Partnering- Supports organization's goal and values; Exhibits objectivity and openness to other's views; Gives and welcomes feedback; Contributes to building a positive team spirit; Generates suggestions for improving work.
Cost -Conserves organization resources.
EDUCATION, TRAINING, & EXPERIENCE
Graduate of high school
Previous reception experience preferred.
CERTIFICATION/LICENSURE
CPR certification preferred
OTHER SKILLS AND ABILITIES
Basic knowledge of keyboard skills and medical terminology preferred.
Good interpersonal & written communication skills.
May be required to travel to other clinics.
SPECIAL PHYSICAL DEMANDS
The demands of this job frequently require the employee to sit, reach with arms and hands, talk and hear, and perform handling, fingering, and feeling. The employee is frequently required to use close vision, and adjust focus . The job occasionally requires the employee to stand and walk, stoop, kneel, crouch and crawl.. The employee is occasionally required to use distance vision, peripheral vision and depth perception.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.

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