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Grand Geneva Massage Therapist Team Lead

Position Purpose:
Responsible for supporting the department supervisor and therapists/Estheticians or Stylists with training, scheduling, service quality and overall coordination.
Essential Functions:
Ensure prompt and courteous service to guests while making sure all guest experiences are distinctively superior.
Responsible for ensuring that work areas in clean and working condition.
Must be able to work with required cleaning products and chemicals.
Stock products and linens as needed.
Ensure property operation meets internal audit standards.
Hosting guests in to the spa as applicable.
Monitoring the stocking and cleanliness of the operational supplies and equipment.
Support new hire training.
Ensure priorities are focused upon throughout the shift.
Assign projects and ensure sufficient completion of projects in a timely manner.
Openly recommend and communicate any recommendations that will help make our business successful.
Convey any recommendations from our Associates and ensure we communicate the status of the recommendations.
Perform other duties as assigned.
Position Requirements:
Prior supervisory experience in a full service hotel environment is preferred.
Must have great customer service experience.
Must be able to speak and understand the English language.
Ability to work a flexible schedule including nights, weekends and holidays.



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