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Grand Geneva- Geneva Club Attendant-Part Time

Grand Geneva Resort & Spa Job Description
POSITION - GENEVA CLUB MAITRE D (BUTLER)
Department - GENEVA GUEST SERVICES
Division - Hotels & Resorts
Position Purpose: To act as an ambassador of the hotel by providing special assistance at a very high level and information about local area attractions to our VIP customers and patrons of the Geneva Club, offering a wide selection of alternatives for guest satisfaction.
Essential Functions:
Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.
Provide professional concierge services such as arranging and confirmation of reservations for hotel activities, dining and spa as well as arrangements for off premise activities, including but not limited to dining, transportation services or car rentals.
Conduct PreArrival calls for guests and make preliminary arrangements for guest stay.
Maintain a peaceful and service friendly environment in the Club.
Comply with EcoSure Food and Beverage standards
Set up and tear down of food line
Continuously refresh food and beverage throughout meal periods
Bartending duties during evening shift
Inventory and ordering of supplies each day
Housekeeping duties of the space
Perform other duties as assigned.
Position Requirements:
Previous customer service, front desk or hospitality experience
High school diploma or equivalent
Language skills other than English preferred but not required
High energy and positive attitude
Strong organizational skills
Highly creative, self-starter
Able to work a varied schedule to include nights, weekends and holidays
Able to stand for long periods of time
Excellent communication skills, both written and oral
Ability to make decisions and work independently; Ability to multi-task
Able to fully develop and implement plans from beginning to end
Highly detail-oriented
Ability to recognize and adjust to varying business needs
Excellent follow-through and focus; Flexible and highly adaptable
Reporting Relationship: Manager of Grand Experiences.
Exemption Status: Hourly, non-exempt.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.



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