Grand Geneva Chophouse Supervisor - Full Time


Position Purpose To provide managerial support, training and leadership for the restaurant operations. This will be accomplished only by proper use of training programs, communication methods and following the standards set by our hotels leadership.
Essential Functions
- Execute restuarant operations including food and beverage promotions, customer service and inventories.
- Lead the Front of the House staff in training the following restaurant standards, wine service and customer service
- Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
- Maintain Restaurant inventory, cleanliness, food rotation and menu consistency.
- Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry
- Communicates effectively, both verbally and in writing, to provide clear direction to the staff.
- Attends meetings during shifts.
- Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies.
- Performs daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls.
- Perform other duties as assigned.
Position Requirements
- The ideal candidate will possess a strong background in beverage supervision/management to include training and cost control.
- One year previous bartending and serving experience required.
- Food supervision experience is a plus as this position will supervise associates in both the food and beverage outlets.
- Bartenders certificate required. Must be at least 18 years old to serve or pour alcohol.
- Must have knowledge of food and beverage preparation and service of various alcoholic beverages.
- Passionate about hospitality and customer service driven.
- Pride in your work by creating positive energy, excitement and fun.
- Able to develop camaraderie with team members.
- Act ethically and honestly in all business practices and builds professional relationships by promoting mutual trust.
- Ability to maintain composure and remain pleasant under high pressure situations.
- Ability to work a flexible schedule including days, nights, weekends and holidays.
Reporting Relationship Restaurant Manager
Exemption Status Non-Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

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