[Close] 

3rd Shift Night Auditor Full-Time

Description

Position Purpose Provide efficient, courteous and quality service to guests according to company standards and procedures. Timely reporting of all resort revenues and settlements, maintaining associated records and databases. Third shift position.
Essential Functions
- Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
- Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch).
- Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems.
- Handle guest complaints and provide accurate guidance
- Completes shift checklist.
- Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
- Work with housekeeping to asses room status
- Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
- Perform other duties as assigned.
Position Requirements
- High School or equivalent.
- 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
- Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills; Service oriented.
- Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
- Able to guide, direct, and motivate others; Work a flexible schedule including days, nights, weekends and holidays.
Reporting Relationship Front Office Manager and Assistant Front Office Manager
Exemption Status Non - Exempt
Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.